I use time tracking software to track each task I work on and complete for clients. This practice not only helps me stay organised but also enables me to provide transparency to my clients regarding the time spent on their projects. By diligently tracking each task, I can accurately monitor my productivity and make any necessary adjustments to optimise my workflow. Additionally, it allows me to effectively manage my time and prioritise tasks based on their importance and deadlines. In the end, using time tracking software helps me deliver high-quality work efficiently while ensuring I honour the agreements made with my clients.

Communication between a client and a virtual assistant is crucial for a successful working relationship. Typically, it involves clear and timely exchange of information, tasks, and feedback. Clients often provide instructions, updates, and project details to virtual assistants through various channels such as email, messaging platforms, or project management tools. Virtual assistants, on the other hand, keep clients informed about progress, seek clarification when needed, and provide status reports on tasks. Both parties should maintain open lines of communication, establish expectations, and address any issues promptly to ensure efficiency and productivity in their collaboration. Good communication fosters trust, transparency, and effective teamwork between clients and virtual assistants, leading to positive outcomes and a mutually beneficial partnership.

Handling confidential information and maintaining client privacy is of utmost importance in any professional setting. To ensure the security of sensitive data, it is crucial to establish clear protocols and guidelines for handling such information. I provide my clients with a non-disclosure agreement to assure that your business information is safe with me.

Please note that I work on a 24-hour turnaround time basis with all my clients, due to the fact that I work with multiple clients at any given time within my capacity limits. I do however aim to always respond to my clients’ requests and messages as promptly as possible.

Absolutely. Please note that the tasks that I am experienced with and offer are listed in detail on my services page here.  Should you require a service or a task that is not listed on my website feel free to reach out to me to discuss, as I am also open to learning something new, should it be a task I feel comfortable to assist you with. Remember, clear communication about your needs and expectations is key to a successful collaboration.

As a virtual assistant, I understand the importance of flexibility and meeting the needs of my clients, but please note that just like I promote a healthy work-life balance to my clients, I am strict about enforcing that in my own personal life. Therefore, any tasks shared with me outside of my business hours, I will attend to the very next business day.